Refunds & Returns
We do not accept returns or exchanges, simply because each of our items are handcrafted to order--specifically for you--each time an order is placed. We also create a lot of custom and personalized pieces that cannot be resold. However, we understand that life happens, so if an order is placed on accident, please contact us within 24 hours to cancel the order. After 24 hours, the order will be processed as usual.
Defectives
At Wall Leather Co, we are very dedicated to creating a high quality & long lasting product for you! We hope that the items you order from us will stand up to the test of time. In fact, one of the greatest qualities of leather is that as it gets used, the worn look gives it character & actually makes it look better! However, if any of our items don't hold up to your standards or appears to be defective for any reason, you are welcome to mail it back to us for repair within the first 60 days of receiving it. Contact us using the "Contact" tab at the top of our website to see if your item qualifies for repair & to get our mailing address. Any issues beyond 60 days will be considered everyday wear & tear, but please contact us & we will do our best to work with you!